Shipping policy

Shipping Policy

Effective Date: 29th September 2024

At Foreign Objects, we aim to deliver your orders promptly and efficiently, no matter where you are in the world. This Shipping Policy explains how we handle shipping, including costs, delivery times, and other important information.

1. Shipping Destinations

We ship both domestically within the UK and internationally. Our current shipping destinations include, but are not limited to:

  • United Kingdom

  • Europe

  • United States & Canada

  • Australia & New Zealand

  • Asia

  • Rest of the World

If your location is not listed, please contact us at info@foreign-objects.co.uk to inquire about potential shipping options.

2. Shipping Rates

Shipping costs are calculated based on the delivery address, the weight of the order, and the selected shipping method. The applicable shipping cost will be displayed at checkout before you confirm your purchase.

  • UK Shipping: Free

  • Europe Shipping: 

  • International Shipping (US, Canada, Australia, etc.): 

Note: Import duties, taxes, and customs fees are not included in our shipping rates and may be charged by your local customs office upon delivery. Customers are responsible for these charges.

3. Processing Time

All orders are processed within 1-3 business days after your payment is confirmed. During peak periods (such as holidays or sales), processing times may be longer, but we will notify you if there are any significant delays.

4. Estimated Delivery Times

Delivery times vary based on your location and the shipping method chosen:

  • UK: Standard shipping takes 2-4 business days after processing.

  • Europe: Deliveries typically take 5-10 business days after processing.

  • United States & Canada: Deliveries take 7-14 business days after processing.

  • Australia & New Zealand: Deliveries take 10-15 business days after processing.

  • Rest of the World: Deliveries take 10-20 business days, depending on your location.

Note: These are estimated delivery times and can vary due to factors beyond our control, such as customs delays or public holidays.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Please note that tracking may not be available for all shipping methods.

6. Shipping Delays

While we strive to meet our estimated delivery times, delays can occasionally occur due to unforeseen circumstances such as carrier delays, customs inspections, or extreme weather. We are not responsible for shipping delays once the package has left our warehouse, but we will do our best to assist you in tracking and resolving any issues.

7. Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us immediately at info@foreign-objects.co.uk. We will work with the shipping carrier to investigate and resolve the issue. Please report any damage within 48 hours of receiving your package, including photographs of the damage.

8. International Shipping & Customs

For international orders:

  • Customs Fees: Any customs duties, taxes, or other import charges that apply to your shipment are the responsibility of the customer. These charges vary depending on the destination country and are not included in the price of the item or shipping cost.

  • Customs Delays: International shipments may be subject to delays due to customs clearance. We recommend contacting your local customs office for more information regarding potential fees and clearance times.

9. Shipping Restrictions

Certain products may have shipping restrictions based on the destination country. In cases where we are unable to ship a product to your location, we will notify you and provide a full refund.

10. Change of Address

If you need to update your shipping address after placing an order, please contact us immediately at info@foreign-objects.co.uk. We will do our best to accommodate your request, but address changes may not be possible once the order has been processed or shipped.

11. Multiple Shipments

For larger orders or items that are shipped from different warehouses, your items may arrive in multiple shipments. You will receive tracking information for each shipment.

Contact Us

For any questions regarding our shipping policy, please contact us at info@foreign-objects.co.uk.