Last updated: October 14, 2024

This Privacy Policy describes how Foreign Objects (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from foreign-objects.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.

Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

CategoryCategories of Recipients

Identifiers such as basic contact details and certain order and account information

Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information

Commercial information such as order information, shopping information and customer support information

Internet or other similar network activity, such as Usage Data

Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

Business and marketing partners

Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete: You may have a right to request that we delete personal information we maintain about you.

Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@foreign-objects.co.uk or contact us at 151 Hassett Road, London, ENG, E9 5SH, GB.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

Effective Date: 29th September 2024

At Foreign Objects, we strive to ensure that our customers are satisfied with their purchases. If you are not happy with your order, this Returns & Refund Policy explains your options for returning products and receiving a refund.

 

1. Return Eligibility

You may return any unworn and undamaged items within 14 days of receiving your order. To be eligible for a return:

• The product must be in its original condition with all packaging and tags intact.
• The product must not show signs of wear, dirt, or damage.
• You must provide proof of purchase (order number or receipt).

 

2. How to Request a Return

To initiate a return, please contact our customer service team at info@foreign-objects.co.uk. Include your order number and reason for the return. We will provide you with return instructions and the return shipping address.

 

3. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item was faulty or incorrect upon arrival. For international returns, customers are also responsible for any customs duties or fees associated with the return.

 

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Note: Original shipping costs are non-refundable, except in cases where the item was faulty or incorrect.

 

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original product for a refund and place a new order for the replacement item.

 

6. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us at info@foreign-objects.co.uk within 48 hours of delivery. Include photos of the damage, and we will arrange for a return and replacement or full refund, including return shipping costs.

 

7. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Items marked as "Final Sale" at the time of purchase

 

8. Refund Timeframe

Please allow 7-10 business days for your refund to appear in your account after we have processed the return. If you do not see the refund within this time, please contact your bank or credit card company for further information.

Effective Date: 29th September 2024

At Foreign Objects, we aim to deliver your orders promptly and efficiently, no matter where you are in the world. This Shipping Policy explains how we handle shipping, including costs, delivery times, and other important information.

1. Shipping Destinations

We ship both domestically within the UK and internationally. Our current shipping destinations include, but are not limited to:

If your location is not listed, please contact us at info@foreign-objects.co.uk to inquire about potential shipping options.

2. Shipping Rates

Shipping costs are calculated based on the delivery address, the weight of the order, and the selected shipping method. The applicable shipping cost will be displayed at checkout before you confirm your purchase.

: Free

: 

: 

Note: Import duties, taxes, and customs fees are not included in our shipping rates and may be charged by your local customs office upon delivery. Customers are responsible for these charges.

3. Processing Time

All orders are processed within 1-3 business days after your payment is confirmed. During peak periods (such as holidays or sales), processing times may be longer, but we will notify you if there are any significant delays.

4. Estimated Delivery Times

Delivery times vary based on your location and the shipping method chosen:

• Standard shipping takes 2-4 business days after processing.
  
• Deliveries typically take 5-10 business days after processing.
  
• Deliveries take 7-14 business days after processing.
  
• Deliveries take 10-15 business days after processing.
  
• Deliveries take 10-20 business days, depending on your location.
  

Note: These are estimated delivery times and can vary due to factors beyond our control, such as customs delays or public holidays.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Please note that tracking may not be available for all shipping methods.

6. Shipping Delays

While we strive to meet our estimated delivery times, delays can occasionally occur due to unforeseen circumstances such as carrier delays, customs inspections, or extreme weather. We are not responsible for shipping delays once the package has left our warehouse, but we will do our best to assist you in tracking and resolving any issues.

7. Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us immediately at info@foreign-objects.co.uk. We will work with the shipping carrier to investigate and resolve the issue. Please report any damage within 48 hours of receiving your package, including photographs of the damage.

8. International Shipping & Customs

For international orders:

• Any customs duties, taxes, or other import charges that apply to your shipment are the responsibility of the customer. These charges vary depending on the destination country and are not included in the price of the item or shipping cost.
  
• International shipments may be subject to delays due to customs clearance. We recommend contacting your local customs office for more information regarding potential fees and clearance times.
  

9. Shipping Restrictions

Certain products may have shipping restrictions based on the destination country. In cases where we are unable to ship a product to your location, we will notify you and provide a full refund.

10. Change of Address

If you need to update your shipping address after placing an order, please contact us immediately at info@foreign-objects.co.uk. We will do our best to accommodate your request, but address changes may not be possible once the order has been processed or shipped.

11. Multiple Shipments

For larger orders or items that are shipped from different warehouses, your items may arrive in multiple shipments. You will receive tracking information for each shipment.

Contact Us

For any questions regarding our shipping policy, please contact us at info@foreign-objects.co.uk.

Effective Date: 29th September 2024
Company Number: 12842316

Welcome to Foreign Objects! These Terms of Service (“Terms”) govern your access to and use of our website and services, including the purchase of footwear and clothing from our online store. By using our site and purchasing products, you agree to these Terms. Please read them carefully.

1. General Information

Foreign Objects Ltd is an ecommerce business based in the UK, with Company Number 12842316. We sell luxury footwear globally. By using our website or purchasing our products, you agree to comply with these Terms.

2. Eligibility

To make a purchase or use our services, you must:

3. Orders & Payments

When you place an order with Foreign Objects, you agree to the following:

• All orders are subject to acceptance and availability. Once you place an order, you will receive an email confirming receipt of your order. This does not constitute acceptance of your order. We reserve the right to refuse or cancel any order at our discretion.
  
• We accept payments via all major credit and debit cards, PayPal, and other methods specified on our site. Payments must be made in full at the time of purchase.
  
• Prices are listed in GBP (£) and include VAT where applicable. Shipping fees and any applicable customs duties are calculated at checkout and are the buyer’s responsibility.
  

4. Shipping & Delivery

• Orders within the UK typically arrive within 3-5 business days. Shipping fees will be calculated at checkout.
  
• We ship internationally. Delivery times and costs vary by destination and will be provided at checkout. Customers are responsible for any customs duties or taxes levied by their country.
  
• While we strive to deliver within the stated timeframes, we are not responsible for shipping delays due to customs processing or other factors beyond our control.
  
• All items purchased from Foreign Objects are made pursuant to a shipment contract. Risk of loss and title for such items pass to you upon delivery. We are not responsible for any loss or damage that occurs after delivery.
  

5. Returns & Refunds

Please refer to our Returns & Refund Policy for details on returning items and requesting refunds. In brief:

6. Product Descriptions

We make every effort to ensure that the descriptions, images, and specifications of our products are accurate. However, colours may appear differently on different screens, and slight variations in materials or details may occur due to manufacturing processes.
We reserve the right to correct any errors in pricing or product descriptions and to cancel any order affected by such errors.

7. Intellectual Property

All content on our website, including images, product descriptions, logos, and design elements, is the intellectual property of Foreign Objects or our licensors. You are not permitted to copy, distribute, or use any of our intellectual property without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Foreign Objects is not liable for any:

Our total liability to you for any claim relating to our products or services shall not exceed the total amount you paid for the specific product giving rise to the claim.

9. Warranties

All products sold by Foreign Objects are free from defects at the time of dispatch. If you receive a faulty or damaged product, you must notify us within 48 hours of delivery. We will arrange for the return and replacement of the item or issue a full refund, including return shipping costs. We do not provide any additional warranties beyond those required by law.

10. Governing Law & Disputes

These Terms, and any contract between us, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to the Terms

We may modify these Terms from time to time by posting updated versions on our website. Your continued use of our site and services after changes are made constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us:
Foreign Objects
Email: info@foreign-objects.co.uk